Shipping policy

Last updated: October 10, 2026

Production and delivery

HBNI products are made to order and fulfilled through our production partners. Production time is separate from transit time. Delivery estimates, available destinations and applicable shipping charges are shown at checkout. Estimates are not guaranteed delivery dates.

Shipping charges

Free shipping is available on eligible orders over CAD $100 to Canada and the USA, as reflected at checkout. For other orders, shipping charges are displayed before payment. Taxes and any applicable import duties are separate unless checkout states otherwise.

Multiple shipments

Items may be produced at different facilities and arrive in separate parcels. Tracking information is provided when available.

Address changes and delivery issues

Check your shipping details before ordering. Email us promptly if a correction is needed; changes may not be possible once production or dispatch begins. Contact us if your parcel is delayed, missing or damaged so we can investigate with the fulfillment partner and carrier.

Contact

Contact HBNI at sales@hbni.shop Include your order number for order enquiries. Please do not email payment card details.