Refund policy

Last updated: October 10, 2026

Made-to-order products

Our products are made to order. We do not offer change-of-mind returns or exchanges for an incorrect size or colour selected by the customer. Please review the size guide and product details before ordering. This does not limit any rights you have under applicable consumer law.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from your order, email us as soon as possible with your order number, a description and clear photos. We will investigate and arrange an appropriate replacement or refund where warranted. Do not send items back without contacting us first; we will provide instructions if a return is needed.

Cancellations

Email us promptly to request a cancellation or change. We cannot guarantee a cancellation once production begins. Your applicable statutory rights remain unaffected.

Refunds

Approved refunds are issued to the original payment method. Your payment provider may require additional processing time. We will confirm the amount and any return instructions by email.

Contact

Contact HBNI at sales@hbni.shop Include your order number for order enquiries. Please do not email payment card details.